In our recent parking notices, we did not communicate that there would be a new process when entering and exiting our parking garages at night and on weekends, and we apologize for the confusion and frustration this has caused.
Now through Sunday, July 24, all parking gates will return to being raised at 7 p.m. on weekdays and staying open on weekends. During this timeframe, Park Durham will work to communicate our parking changes to the community and ensure gates are working properly.
Any customers who experienced faulty equipment or were overcharged since July 1 should contact Park Durham at ParkDurham@DurhamNC.gov or by calling 919-560-4157 to request a refund.
In keeping with industry best practices, starting Monday, July 25 all customers entering a gated parking garage or lot—no matter what day or time—will be required to pull a ticket and keep that ticket to present when exiting the facility. Once the ticket is presented, the gate will open to allow the vehicle to exit.
Customers will only be charged for times when parking rates are in effect, from 8 a.m. to 7 p.m. Monday-Friday. Parking remains free weekdays after 7 p.m. and on weekends and holidays.
Below are several example payment scenarios:
Pay at kiosks before exiting to avoid delays:To reduce delays when exiting, we encourage you to pay at the “pay-on-foot” machines located near the parking deck elevators. Once paid, the ticket can be presented at the exit and the gate will open immediately, enabling a quick departure and reducing wait times for others in line.
Apply Now for Discounted Monthly Voucher ProgramA new voucher program is available to help eligible, low-income workers disproportionately burdened by the recent increase in monthly parking fees. Learn more and apply.
Monthly Parking Permits Are Currently Available at City Parking DecksThere is not a waitlist for monthly parking permits at most City parking decks. Find rates and details.
Explore Additional Options for Your CommuteVisit Way to Go Durham for resources and information about a variety of commuter options, from public transit to carpooling.
If you have any questions about the parking gate changes or other parking issues, please contact us by phone at (919) 560-4157 or by email at ParkDurham@DurhamNC.gov.